FAQs

Deposit/Payments FAQs

What is the process for a customer to place a deposit on a bird?

You may utilize Zelle, PayPal, or cash to promptly secure your bird(s). Kindly contact us when you are prepared to make a deposit. To proceed with the deposit, you will require our Zelle details. For PayPal transactions, please provide the email address linked to your PayPal account so that we can issue an invoice. Once you accept the invoice from JC Aviary on your PayPal account, the bird you desire will be reserved for you. If you do not have access to PayPal or Zelle, please reach out to us, and we can explore alternative payment methods. Please note that all deposits are non-refundable and non-transferable.

Will my deposit be applied to the total amount I owe?
The outstanding balance is payable when your bird is prepared to transition to its permanent home.

What is the amount of deposit that we require?
A deposit ranging from $400 to $2500 is typically required, contingent upon the species and cost of the bird.

What types of payment methods are accepted?
We accept various payment methods, including Cash, Zelle, PayPal, Checks, and Direct Deposit. For more detailed information regarding payments, please refer to the "Terms and Conditions" tab.

When is the total payment required following the deposit?

The outstanding balance must be settled before the scheduled pickup or shipping date. For local pickups, kindly bring cash, and you will be. able to collect your bird on the same day. If your baby bird is to be shipped, please ensure that the total payment is made before the bird departs from our aviary.

Shipping FAQs

What is the process of shipping?
We manage all flight and shipping arrangements for our clients. Customers simply need to collect their bird(s) at the nearest airport, provided they have a valid identification. It is straightforward and secure. We will coordinate flight schedules with our clients a few days before the shipment of the bird, subject to weather conditions. The bird will be delivered to the airport, where the customer can retrieve it from their closest major airport. Before departure, customers will receive details including the airline, flight number(s), air waybill number, and expected arrival time. A direct flight typically takes 3-6 hours to reach its destination, depending on the state. For more comprehensive shipping information, please refer to our "Terms and Conditions" section.

Is the shipping process safe for birds?
Certainly! Our pet carriers are thoughtfully designed to guarantee that our birds have a pleasant journey to their destination. We include food, water, and soft bedding within the carriers to ensure the baby remains comfortable during transit. Furthermore, we acclimate our birds to the pet carriers by allowing them to spend a few minutes inside daily, helping to minimize any stress associated with travel.

What is contained within the shipping carrier?
A weaned bird is provided with a supply of food (a mix of pellets and seeds) contained in a ziplock bag, sufficient for a few days. Conversely, an un-weaned bird is accompanied by a hand-feeding syringe, the specific pellets or seeds used for weaning, and baby formula, all of which will last for a few days. Inside the shipping carrier, in a separate compartment from the bird(s), there is a Manila folder containing an Avian veterinary health certificate, a disease testing laboratory report, bird care tips and advice, a list of preferred fruits and vegetables, and a hatch certificate.

Is the listed price of a bird on our website inclusive of shipping and DNA testing?
The prices listed on our website do not encompass shipping or DNA costs. For more comprehensive information regarding shipping and DNA, please refer to the "Terms and Conditions" section.

What is the cost of shipping?
Shipping costs start at $185 and may vary nationwide, applicable to any state and airport. The price for an airline-approved shipping crate ranges from $85 to $125.

What assurances do we provide regarding our shipping services, and what is our policy on returns?
All of our birds are assured of reaching your designated airport safely. Please note that all sales are final once the birds have been dispatched, and returns are not permitted. You must notify us within 24 hours of delivery if any bird has died at the specified delivery location. It is essential to conduct an immediate inspection to confirm that no damage occurred during transit and that the birds are alive upon arrival. We will either replace the deceased bird or issue a refund for its cost, but shipping fees will not be refunded. (Rest assured, such incidents have never occurred with us.)

Is there a health guarantee provided for birds? All of our weaned birds are sold with a comprehensive health guarantee. We offer a 7-day health assurance, allowing customers to consult an avian veterinarian regarding the health of their bird(s). Should the veterinarian determine that the bird is unfit for sale (i.e., unhealthy), a certificate or relevant documentation must be submitted to JC Aviary within 24 hours of the examination to qualify for an exchange or a full refund. For more detailed information, please refer to the "Health Guarantee" tab. Additionally, all our birds, whether weaned or unweaned, have tested negative for various diseases, including Polyomavirus (PVD), Avian Bornavirus (ABV), Psittacine Beak and Feather Disease (PBFD), and Chlamydia psittaci. We provide documentation with each bird sold.

Bringing your new bird home.... (Settling in)
When you get home, put your bird in the cage and let him/her be. He/She needs time to adjust to his/her surroundings. No matter how cute he/she is, how much you want to show him/her off, or how much the kids want to have him/her perch on their fingers, let your bird be.
Give him/her a day of peace to adjust. Offer him/her water, fruits/veggies along with pellets/seed mix as soon you get home.
* Moustaki, N. (2005). Parrots for dummies. Indianapolis, IN: Wiley Pub.

Local Texas Visitors FAQs

How can I set up an appointment?
Our store is open by appointment only. Please call us to set up an appointment. Same-day appointments are mostly not available so please give us a 24hr notice before you would like to stop by.
What do I need to bring on the day of pickup?
Please bring cash upon pick up. Please bring a travel carrier as well to make sure your baby bird gets home safe and sound.
Can I come to visit the bird that I left a deposit on?
Yes, we allow you to come to visit your bird after it's fully feathered. Please make sure to set an appointment in advance.
How long are the appointments?
Appointments are only 30 minutes long. We will be prepared with your paperwork and ready to answer all of your questions. If you're more than 15 minutes late, you will have to reschedule your appointment for another day.
Where do I go to visit or pick up our bird?
Once you set up an appointment with us, we will give you our address to stop by our store. We do not allow visits without appointments.
What paperwork is provided with my bird?
We provide our customers with a manila folder that has an avian veterinarian health certificate, disease testing lab report, bird care (Tips and Advice), favorites fruits/veggies list, and a hatch certificate.
Do we sell bird food, treats, bird play stands and cages?
Yes, we have all the food bags, treats, tree stands, toys, and cages in stock at all times. You can purchase those from us on the day of pickup.
Do we allow visitors to tour our aviary?
We do not allow visitors to tour our aviary. This is for security against theft and isolation of our flock to control disease and infection from other birds and animal keepers. You can set up an appointment with us to visit the baby bird(s) of your choice at our store. Our store is open by appointment only.
Bringing your new bird home.... (Settling in)
This is extremely important in the first 2 days. When you get home, put your bird in the cage and let him/her be. He/She needs time to adjust to his/her surroundings. No matter how cute he/she is, how much you want to show him/her off, or how much the kids want to have him/her perch on their fingers, let your bird be.
Give him/her a day of peace to adjust. Offer him/her water, fruits/veggies along with pellets/seed mix as soon you get home.
* Moustaki, N. (2005). Parrots for dummies. Indianapolis, IN: Wiley Pub.

Harness Training FAQs

Do we sell bird harnesses?
Yes, we sell bird harnesses.
Do we offer harness training on our birds?
Yes, we offer harness training on specific birds. Please call or email us if you would like us to harness-train your bird.
How much is harness training?
Prices vary depending on each bird species and their size/age. Please contact us for details!
Does harness training include a bird harness when I receive my bird?
No, a bird harness is not included in harness training. We sell bird harnesses at our store.
What is some benefit of harness training?
Your parrot can go outdoors and enjoy a change of environment in safety. Your bird will provide excellent company on outings. Your bird will actively enjoy meeting new people and be more socialized. Your bird will get fresh sunlight which is great for their feathers.

DNA/Sexing FAQs

How do I know the gender of my bird?
On most birds, only blood testing can say for certain whether your bird is a male or female. DNA sexing: $40 per bird.

Bird Boarding FAQs

Do we take birds in for boarding?
Sorry, we do not take in any bird(s) for boarding. We appreciate you trusting us with your baby. However, we have to protect our flock/babies from bird disease/infection from other birds and animal keepers. Therefore, we do not allow any birds to come into our aviary. Your local pet shops or bird hospitals may have some boarding options.

Other FAQs

Bathing Your Parrot - Simple and Safely!
Most parrots love to bathe, which softens dirt on the feathers and skin and encourages preening. If you bathe your parrot regularly, you will notice that his feathers will begin to become waterproof due to his preening duties. Bathing is important for parrots, whose skin can become dry and itchy, leading to plucking. It’s also important that any pollutants be removed from the bird’s feathers so that it doesn’t ingest any toxic stuff while preening.

Here are some bathing tips:
In warm weather, or when you can provide enough warmth after a bath, you can mist your parrot with a handheld spray bottle.
Try misting above the bird so that the water simulates a rain shower.
In the summer, you can completely soak your parrot to the skin a couple of times a week. This is very good for your bird.
In very cool weather, keep bathing to a minimum unless you can offer heat after the bath. A bird lamp will do.
Bathe only in the daytime hours — a bird that goes to bed wet can catch a chill and will be uncomfortable.
Don’t blow-dry your parrot. Some blow-dryers contain nonstick coating on the heating coils, which can be deadly to your bird.

Moustaki, N. (2005). Parrots for dummies. Indianapolis, IN: Wiley Pub.

Potty Training Your Bird
With patience and consistency, you can teach your bird to relieve himself/herself on command, in a place of your choosing. Young birds seem to pick up the skill most quickly and reliably, but you can teach an older bird new tricks, too.

Start by observing your bird — the times of day he/she is most likely to relieve himself/herself and the body language he/she uses just before, such as tail wagging or stepping back. Pick your desired command — “Go potty” or “Hurry up” will do, as will anything, just as long as you’re consistent.

When you see your bird getting ready to go or you know it’s the usual time he/she does (such as first thing in the morning), ask him/her onto your hand (or finger, if he/she is a small bird) and hold him/her over a wastebasket, newspaper, toilet, or other “poop zone”. Give your potty command and praise him/her when he/she obeys — even though the response is just a coincidence at first, of course. Praise and stroking are the rewards for correct behavior.